Rockabilia

xforeverxmetalx · Post by **xforeverxmetalx** » Tue February 7th, 2012, 3:02 pm

This is half me passing along valuable information to you people, and half me taking revenge for some of the worst customer service I've ever had by telling as many people as possible. Heck, feel free to tell your friends.

I ordered a few shirts from them sometime back last summer/fall. Most came in. One didn't. Still hasn't. They said it'd been backordered, so I patiently waited. And waited. And then waited some more. Then today I gave up and called them about it. And the best they could offer was a refund on the one shirt (or another shirt). Tried to ask for more to compensate for some 6+ months of waiting on a shirt, but nope. Generally that's considered horrible customer service and companies should, in theory, want to be able to fix that so the customer will be satisfied and thus use your company again. But no. They didn't appear to have the slightest amount of flexibility in their company policies. Nor do they tell you on the product page what's in stock and what isn't - they expect you to call them and ask. Completely ridiculous.

They didn't even apologize. They basically said "this is how we do it, deal with it". DO NOT order from them or you risk the same thing happening.

Post by **Metalfreak** » Tue February 7th, 2012, 4:45 pm

just take the refund or a new shirt. It's better than nothing!

GameFreac · Post by **GameFreac** » Tue February 7th, 2012, 9:31 pm

They're usually too expensive anyways...I think shipping is always like $7 or more.

xforeverxmetalx · Post by **xforeverxmetalx** » Wed February 8th, 2012, 1:04 am

Shipping was as cheap as I could find for the shirts I wanted - kinda expensive though, yea.

And I did take the refund.

stewvee · Post by **stewvee** » Wed February 8th, 2012, 6:23 pm

Ordered a Mercyful Fate tee from them years ago and heard nothing for months and then got a refund. Weird place.

Post by **Metalfreak** » Wed February 8th, 2012, 10:39 pm

yeah that is weird.

Come to think of it, this was years ago but I also ordered a shirt from them and forgot all about it until one day it mysteriously showed up in the mail one day. What's even weirder is that I don't think I payed for it. Maybe I sent a money order...I can't remember. This was when I was 15 though haha

Glad you got your $$$ back though

stewvee · Post by **stewvee** » Thu February 9th, 2012, 8:09 am

Seem to remember something crazy like it was based in NYC but its warehouse was in the UK, which would explain the disconnect between actual inventory and what was online.

Anonymous · Post by **Anonymous** » Sat February 11th, 2012, 3:03 am

I really think you should open up and ask for refund or have a new replacement.

AtlantaMetal

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